Help Centre

Do you need some help?

Welcome to Pets Outerspace Help Centre.  We understand that as a new pet owner, or even maybe an experienced pet owner, you may have many questions about what you need or don't need, which of the products would best suit your particular needs, how to assemble items and are they complicated.  So over the coming months we will be adding videos for those who like to watch, articles for those of you who like to read.  FAQ's on most common questions. Keep you up to date with any new exciting products. Also just general articles that you may find helpful or even just some fun to share with other animal lovers.  So feel free to look around and check back often for any new updates.  If you have a topic you would like covered or even if you have something you think would be interesting or important for other pet lovers to enjoy or know about, just let us know and we will see what we can do for you.

 


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Yes we are. Our ABN is 74 152 194 664

Pets Outerspace is a Australian owned family company that are real hands on experts in the animal industry as well as experts in the use of the products we sell.  We provide expert advice both before and after sales to ensure you get the best possible results from your products. Our goal is to provide you with only the best quality ,strength, reliability we can source. We do not use or sell inferior products. We do not take short cuts to cut on price and we do not sell what we would not use ourselves. We will not entertain inferior products that are likely to waste your money or worst still injury your pet.

At Pets Outerspace we utilize the Australia Post E-Parcel System for our smaller light weight products.  Then we use a variety of couriers for our larger products.  It can sometimes depend on your location and the item or number of items you have purchased. We make the best selection for you based on our experience.  Also, sometimes it can be a combination of couriers.

We ship all items within 24 hours.  Most items are shipped the very same day, otherwise they are shipped the very next business day..  Unless it is a public holiday or weekend.

This depends on your location. Most items are delivered in 2 – 5 days. For the more outer areas it can take 2 – 7 days. Alternatively remote areas can take up to 7 to 10 business days for delivery.

Large heavy items usually take longer than the smaller items due to logistics.

We ship throughout Australia and its territories. We also ship some items overseas, so please contact us for more details and postage costs.

Yes we can for all our smaller items. However due to the size of pet enclosures they must be delivered to a physical address not a PO Box. Items over 20 kilos or one meter in length are not accepted by Australia post due to size.

Absolutely.  Come and feel, touch, see or try out for size. Feel free to contact us to find out more.  We are more than happy to give you a demonstration or some training tips on best how to get the most of your product and pet. We are located in the Goulburn Valley in Victoria.

You have the choice to use either: Visa, Mastercard, Paypal, Electronic Bank Transfer,or Money order. Payments must be cleared before despatch can occur.

Please place your four digit postcode in the shipping calculator on the items page and press calculate. If you require a quote for international shipping please contact us. Postage is calculated according to your postcode address for delivery and the weight or cubic weight of the item itself. Each items weight is already added to the calculator for you.

Yes we try and combine postage where ever we can. Though not all items are stored in the same location, but please be assured we will always try and package and bundle items the best we can to give you the best possible postage costs. This will all be calculated for you in the shopping cart before final purchase.

Yes all items will receive a tracking number and this will be emailed to you upon despatch.

No feel free to call one of our experienced team during office hours (9am to 5-pm AEST) if you would like any assistance choosing a product or if you would prefer ordering over the phone.

Our prices are already one of the most competitive around. Our goal is to provide you with the best of quality and strength and not take short cuts in order to provide you with a cheaper quality item.

All our prices are inclusive of GST.

Firstly please check your tracking details with the tracking number that has been emailed to your email address given. Most times, items may be waiting for collection at a post office. Or delivery was attempted and no one was home. You may need to organise a second delivery with the courier company. If you still have problems, please feel free to contact us.

Yes you can opt to give an Authority to Leave (ATL) if you feel it is safe to do so at your premises. This is not an option for the large dog runs that require assistance to unload. Once an item is delivered, it is then becomes the responsibility of the buyer.

Yes you can do this. You just need to make sure that you fill out the shipping address details correctly.

Christmas is Just around the corner !

Dont leave your shopping until the last minute.

Couriers will be getting busier and items may take longer to arrive.

So plan ahead to avoid dissapointment.

Pets Outerspace will be open over the Christmas period for business as usual.  Couriers will be closed after Xmas and will re open in the new Year. So there may be a delay for the dispatch of your items during this time, but be assured, we will despatch the moment the couriers open.

We hope everyone has a safe holiday and well earned rest over this short break.

Thanks

Trish and the team.